· Our products are designed to exacting standards and manufactured to the highest industry specifications.

· We offer a one year guarantee, effective from the date of purchase, against defects from manufacture, workmanship and material failure.

· However, this guarantee does not cover damage resulting from neglect, misuse or damage during transit. Any common carrier is solely responsible for the damage to your luggage and belongings whilst in its possession. Should you find any damage then we recommend that you immediately submit a claim before leaving the terminal building. You may also be able to make a claim on your travel insurance.

· This does not affect your statutory rights.

· Please retain the swing tag from the product, retailer details and your purchase receipt.

· Lock your luggage to avoid accidental opening due to rough handling or cabin pressure and carry the keys in your hand luggage.

· Remove old flight labels to avoid confusing baggage handlers about your destination.

· Identify your luggage both inside and outside with your name, address and telephone number and make sure the outside tag is securely fastened to your luggage. This will help if your luggage is lost or stolen and will save time when you are picking up your bags at the claim area.

· Include a copy of your itinerary with your address and destination in your luggage in the event you and your bags get temporarily separated. This information will help minimise any delay in retrieving lost luggage.

· Report lost luggage immediately before you leave the Airport. Make sure you have a complete list of the contents of your bags, as well as a detailed description of the luggage in question.

· Pack tightly. Packing loosely wastes precious space and causes clothes to wrinkle. Shoes should be packed in shoe-sleeves or an old pair of socks to protect other clothes from being soiled. You may also want to stuff your shoes with underwear and socks so that they won't be crushed during your flight.

· Suits, dresses, shirts and blouses should be packed in plastic dry cleaning bags to limit wrinkling. Roll nightwear, sweaters and other casual wear to fit into small spaces where possible. Don't cram your suitcase full. If you have to force your luggage to close, remove a few items to prevent broken hinges or zippers along the way.

· You may want to consider the 'interweaving method' of packing for your trip. Drape longer garments, such as dresses and trousers across the suitcase, with the ends hanging over the sides. Then fold shorter items, such as jackets, shirts and blouses into the longer garments and then fold them back, so that the clothes cushion each other. Placing a piece of tissue paper between each layer of clothing will also help prevent wrinkling.

· Always carry your travel documents, medication, jewellery, travellers' cheques, keys and other valuables in your carry-on luggage. Items such as these should never be packed in luggage you plan to check-in.

· If you plan to fly with skis, golf clubs or other special luggage, check with the airline to see whether special containers for these items are available. Many airlines provide this service free of charge.

· Before you pack, check the condition of your luggage. Airlines can refuse to accept fragile or damaged pieces.

· If you have to purchase new bags, choose luggage that is lightweight, roomy and easy to carry, yet durable enough to withstand rough treatment. Choose material that will not sag or rip as it moves along the conveyor belt and be sure that each piece has a secure lock. Keep the keys on your person or in your hand luggage.

· A suitcase with wheels, or a baggage caddy will also help make trips through the airport, bus terminal or train station easier, especially if porters are not available.

· Try to limit your luggage to one suitcase and a carry-on bag. Most of the new carry-on baggage restrictions do not apply to handbags, coats, baby bags, or camera equipment but they do not often apply to briefcases.

· Baggage restrictions may vary from flight to flight depending on the design and passenger load of each plane. The flight attendant has the final say as to whether your bags can be taken on board as carry-on luggage or whether the baggage must be checked into the hold of the aircraft.